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PwC gets the clients’ perspective
MGM Resorts International (MGM Resorts) is a global entertainment company with Las Vegas-inspired hotels, casinos, live and theatrical experiences, restaurants and retail. The company operates with nearly 75,000 employees worldwide. Disparate technology systems made it difficult and time-consuming for US finance operations and shared service employees to access the information required to effectively do their jobs. MGM Resorts needed a secure and flexible cloud platform that would provide real-time data to support its employees and drive its future growth strategy.
Interview with:
Lara Brooks
Senior Vice President of Finance Shared Services, MGM Resorts International
Interview with:
Rob Wargo
Vice President of SOX Compliance,
MGM Resorts International
What was the challenge?
“We are more than just one line of business, and with that came challenges in getting information from our different hotel, food and beverage and entertainment systems into our previous financial system and statements. We needed a scalable solution that would bring our data together, enhance visibility and modernize our finance processes. Our desire to better understand our data was the primary reason we began our finance transformation.
Our company provides entertaining experiences that keep people coming back to visit — whether for a show, dinner or the gaming scene. We create ‘wow moments’ for our guests, which all starts with the employee experience. The more we can automate our data to track consumption, the better we can equip our employees to provide exceptional experiences for our customers.”
Describe the solution delivered by the PwC community of solvers.
“PwC helped us transition to an Oracle platform that helps automate and streamline finance operations, strengthens security and controls, and provides self-service access to data and reports. These changes can enhance decisions, innovation and customer experience across our core functions.
We used Oracle’s Risk Management Cloud solution to tighten our controls, meet regulatory trends, enhance customer data protection and provide the right data access to the right people based on their roles.
We also integrated our lines of business into the finance Accounting Hub, giving us access to all transactions at a property, restaurant and individual invoice level. When a guest has a question, they can trust that we have the answers at our fingertips. From our executives building our business strategies to our head chefs managing restaurants and creating menus, the access to real-time data has given us new insights and aided in making more meaningful decisions across our company.”
How does the solution blend the strengths of technology and people?
“In moving our legacy systems to the cloud, we were challenged to look beyond what we need the technology to do today and think about what we want it to do in the future. Our former systems were at their end of life, with little room for enhancements. It’s refreshing to now be able to access all of our applications through Oracle and give time back to our employees to focus on value-add opportunities. We’re also able to ideate on what our future ways of working can look like. As a company built off of acquisitions, adopting multiple systems along the way, we find the cloud brings the power of possibility with fewer roadblocks to the table. PwC helped us learn how to use these new capabilities to our advantage as we scale our business and work toward our future growth plans.”
Where or how did innovation and unexpected ways of thinking come into play?
“We made significant changes to our business within a 14-month timeline. PwC’s cross-functional team helped us simplify our complicated business processes and adopt Oracle’s technology to give us more flexibility based on our needs. We've been able to upgrade our experiences by looking at our processes in close detail and using the power of Oracle to make them more efficient. We’re now pulling our budgeting process into the Oracle platform and embarking on supply chain modernization. This is more than a system implementation; it's a business transformation.”
Sustained outcomes
A flexible financial platform that helps MGM Resorts drive its growth strategy
Automation through Oracle Cloud helps drive faster, more accurate accounting
MGM Resorts streamlined its finance operations while enhancing its security, controls and IT
An intelligent, enterprise-wide platform that enhances MGM Resorts’ employee experience and helps build trust in its readily-available data
PwC Oracle implementation services: Accelerating breakthrough performance
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MGM Resorts transforms operations, improves workforce experience and drives growth
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