We work with leading telco organizations to transform the industry.

Helping telecommunications companies

The way the world communicates and conducts business is undergoing enormous change, and the telecommunications industry continues to be at the heart of this digital transformation. PwC’s multidisciplinary teams of industry specialists collaborate with you to manage the complex challenges telecoms face in an era of expanding networks, explosive connectivity, increasing mobility and sky-high expectations.


Focus areas within telecommunications

Network migration to 5G

The deployment of 5G networks will deliver more speed and lower latency, with always-on capabilities and support for a hyper-connected environment. Whether your business plan calls for gradual or rapid adoption, PwC can help you navigate the transition—from strategy to execution.

  • Strategic planning
  • Network optimization and access
  • IoT interoperability
  • Customer experience
  • Regulatory compliance
  • Pricing
  • Competitive positioning

IoT growth strategies

Telcos are poised to help drive the IoT revolution, as they develop comprehensive approaches that reach both consumer and industrial markets. With our deep consumer and industry insights, global scale and multi-disciplinary expertise, PwC can help you set the course for your unique path to profitability in the fast-evolving, complex landscape of “things,” communications and networks.

  • Portfolio strategy
  • M&A, joint ventures and other deal structures
  • Product/service innovation
  • Security and data protection
  • Regulation
  • Reskilling and change management

Modernizing operations

Telecom companies need to be at the forefront of adopting digital technologies to optimize operations, upgrading network infrastructure to be prepared for new opportunities and automating customer contact, marketing and sales functions. Reducing complexity and cutting costs should support efficiency and agility. PwC can help you modernize and streamline processes, align operations with business objectives and maintain high performance to set you apart from the competition.

  • Operating models
  • Analytics
  • Network automation
  • Digitization—supply chain, back-office, marketing and sales
  • Upgrades to infrastructure
  • Reskilling the workforce

Key challenges and opportunities

Innovation is core to managing the complex cross-category convergence of TMT. But innovation isn’t possible without a strong foundation of business fundamentals. Here are some ways we help you challenge what’s possible:

Transform to a digital core and drive new business models

Digital innovation is driving growth for TMT brands. New business models and the push to create compelling customer experiences are transforming growth and investment strategies. Whether you’re designing unique customer experiences—with technology and data at the center—to gain a competitive edge or deploying new digital assets to bring efficiencies, we can help you balance stability and agility in a fast-expanding digital ecosystem. 

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Optimize the deal

Harnessing your growth potential means preparing for what comes next, anticipating change and seizing new opportunities with the foresight and insight to manage deal execution and post-merger integration effectively. Success in this era of extraordinary convergence for TMT companies will require strategies both grounded in a strong business foundation and inspired by innovative thinking. We work collaboratively with your teams to identify growth opportunities and unexpected value and to approach and prepare for deal-making with speed and confidence.

Navigate the regulatory environment

Regulatory requirements impact nearly every aspect of your business, from operations to customer relations. TMT companies are at the center of the kinds of complex and evolving regulatory changes that require deep understanding and can demand swift action. Our cross-disciplinary teams integrate risk, regulatory and crisis management to help you earn—and retain—stakeholder confidence and trust.

Manage cybersecurity and privacy risks

Business digitization creates both new opportunities and new vulnerabilities. As larger and larger volumes of data are generated and shared and business ecosystems become increasingly interconnected, protecting information, assets and consumers is more important than ever. PwC incorporates a multi-dimensional approach to help TMT companies take a broader view of cybersecurity and privacy, build risk considerations into business strategy and move quickly to address new challenges.  

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Prepare for workforce transformation

We are living through a fundamental change in the way we work. Automation, AI and machine learning are changing the skills and experience organizations are looking for in their people, and demographic shifts are creating talent shortages and driving change in workplace cultures. To be prepared for the future, you have to understand it. Our TMT professionals bring deep, industry-specific knowledge and experience to support development of dynamic people strategies for the digital future.

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Emmanuelle Rivet

Emmanuelle Rivet

Incoming PwC US Chief Risk Officer, PwC US

Conall Dempsey

Conall Dempsey

Technology, Media and Telecommunications Trust Solutions Leader, PwC US

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